So today I went to my local library. Being recently unemployed and needing something good to read, I figure now’s as good a time as any to get the next book in the Song of Fire and Ice series, Clash of Kings. I went in, looked on their database to see if it was in, and it was apparently on display, which is where the trouble begins.
Turns out the library, like most places that involves customer service, puts on display books that are new, popular, or just plain shiny, so that people might see them and go ‘ooo, do want’. The only problem is, there’s over a dozen displays, and usually only one copy of each book, and no way to tell which book is where except by hoping the person who put them out remembers.
I start by asking the nearest assistant (who’s unfortunately the most useless) if she could help. 5 minutes later, it turns out she can’t. Baring in mind the book is 911 pages long, it really shouldn’t be much of a hassle to find.
We then ask another assistant, who again looks, and again can’t find it. Then she asks if we’ve checked the fantasy section (yup), then wonders if the label fell off, and then asked if we checked the crime section, before answering her own thought with,’ no it wouldn’t be there if the label fell off’, as it that was the only reason it wouldn’t be in the crime section.
They then check the system to see who did the display that morning, called said person who was handily still there, who pointed us in the general direction. Finally, after roughly 10 minutes, and with the help of 3 library assistants, I managed to check it out. Worst library experience, ever
Have you had any experiences with crap librarians/organisation? Or are you sympathetic to the librarians plight? Feel free to leave your stories and discuss in the comments below.